Orders are usually processed within 1-3 business days (i.e., Monday – Friday). Some orders, that are made to order or customized product may take more time, you will be informed by us about the estimated processing and delivery time on your registered contact information.
We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
We offer free shipping on all the orders.
SHIPMENT TRACKING You will be notified when your order ships from our warehouse with the shipment tracking number. You can track the order from your profile's order section or by visiting the delivery partner's website using the tracking code you have received.
PAYMENT METHOD You can pay via all major VISA or MASTERCARD credit/debit cards using our payment gateway at the time of checkout. Payment is accepted in INR (Indian National Rupee) at the time of purchase. Duties and taxes are not included in the price. We are using stripe as our payment gateway provider and they manage secure transaction of your payment. We do not offer COD in any condition. Order will be processed only if the order amount is paid.
RETURN POLICY We are happy to offer a 15 day, no-questions-asked return policy (with full refund or credit) for unused and unworn items. Free return shipping is applicable only when costs do not exceed Rs. 70 and for pincodes covered by our courier partners. Please reach out to us within the time duration if you want to return the product, otherwise the return will not be entertained.
In case charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against customer refund. In case of non-serviceable pin codes, customer is responsible for returning the jewelry to our warehouse and will receive Rs.70 towards shipping charges with their refund.
Please note that we currently do not offer free shipping on international returns.
RETURN SHIPMENT PROCESS When returning a product, make sure it is well packed in the original box/packing and packed securely. We will only initiate refund once the product is reached to our warehouse and the quality check is complete. If the product found damanged, it will not eligible for the refund and you will get the product back delivered to you unless you pay for the damage.
To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Shipping and handling charges, as well as taxes and duties are not refundable.
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